Orlo: AI-Optimised Community Engagement Platform
The AI-Optimised Community Engagement Platform for the public sector
Bringing Social Media Management, Social Media Listening, Media Monitoring, and Surveying together with responsible AI, to help public sector organisations build and measure public trust.
Built for the public sector
We’re proud to be the community engagement platform of choice, trusted by 400+ public sector organisations from emergency services, to local and central government, housing and healthcare, to education, and travel and transport.
The Orlo Solution
As the UK’s leading AI-optimised community engagement platform for the public sector, Orlo works with over 400 organisations, including local and central government, NHS trusts and, 90% of the UK Police Force, supporting them across three key areas.
1. Social Media Management
Orlo’s community engagement platform helps public sector organisations manage social media, engage communities, build trust, tackle misinformation and improve outcomes through centralised, real-time communication.
Manage all your social channels from one place, respond to citizens in real time, manage reputation and tackle misinformation before it spreads. By centralising digital communication across teams, you gain a clearer picture of public sentiment and community needs, enabling better decisions, greater accountability, and stronger trust.
2. Voice of the Community
Orlo helps public sector organisations gather feedback, understand sentiment and spot issues through surveys, listening and monitoring, to inform better decisions.
Combine surveys, social listening, consultations and media monitoring to understand what your communities are really saying. Surface emerging concerns before they escalate, involve residents in decision-making, and demonstrate that your organisation is genuinely listening and acting on what it hears.
3. Customer Service
Orlo helps public sector organisations respond faster, ease team pressure and improve satisfaction by streamlining digital queries through chatbots, live chat and inbox.
Handle resident enquiries faster and more efficiently with chatbots, live chat and a centralised inbox all in one platform. Reduce pressure on frontline teams, improve satisfaction, and free up resource to focus on the interactions that matter most.
Easily connect all of your social media platforms
Orlo integrates with a range of social media platforms & business software so you have everything you need in one place.
Nextdoor
Be a part of the conversations that matter by creating, scheduling and posting content to Nextdoor. Share timely, geo-targeted, hyper-local content with the citizens you want to engage the most.
Draft, schedule and publish Facebook posts, including images and videos. Target based on age, location, gender and relationship status, boost your most important updates and access all of your stats. Option to add Chatbot.
Draft, schedule and publish your organisations updates, including images and videos. Interact on LinkedIn messaging and groups and boost your most important updates, then view your all important stats.
Draft, schedule and post Instagram videos, images, reels and carousels, reply to comments on posts and respond to DMs to keep the conversation flowing. Then use Orlo Analytics to view your all important stats.
TikTok
Use the power of video to engage your audience on TikTok. Draft, schedule and post videos directly to the platform or add your videos to the asset library for future use. Use Orlo’s Analytics to view all your stats.
X
Draft, schedule and post posts including images and videos. Create threads, respond to replies and DMs. Take your engagement a step deeper and send surveys or set up Chatbot to answer your FAQs.
YouTube
Engage your audience on YouTube by scheduling and posting videos. Respond to comments, store your videos for the future in the asset library and use analytics to view your all important stats.
Bluesky
This emerging social media channel offers public sector organisations and their audiences an alternative to traditional networks, with an emphasis on user control, privacy and freedom of expression.
Threads
Engage with your community on one of the newest social networks around. Getting in front of this new, growing audience couldn’t be easier with Threads management through Orlo.
Everything your team needs to engage, listen and respond
Insights reporting
Utilize AI-powered listening and reporting to turn insight into action.
Surveys
Capture direct, indirect and inferred feedback. So you can listen to all of your community.
Unified Inbox
See all of your digital conversations together in one simple inbox.
Trust Indicator
Turn public sentiment and emotion into a single trust score so you can track changes to your reputation in real-time.
Automation
Efficiently managing your inbound digital and social messages with automation.
Benchmarking
Understand what’s happening within your sector and how you compare at a glance.
Social Listening
Listen to and understand the needs of your community with social media listening.
Analytics
Interpret your data and create impactful reports that show the value of your work.
Content Calendar
Plan, create, approve, schedule and manage all of your campaigns in one place.
Content Creation
Use our content creation tools to publish engaging, relevant and timely content.
Auditing
View the end-to-end history of all your social activities with auditing.
Reviews
Monitor, respond to, and amplify your reviews to understand what matters most to your community.
Generate
Drive time and cost efficiencies, while ensuring you still reflect your organization’s tone of voice.
Post Boosting
Ensure your most vital updates get in front of the right people, at the right time, for greater reach, clicks and engagement.
Chatbot
Increase team capacity, save your agents’ time and decrease cost-to-serve by reducing 50% of inbound queries.
Live Chat
Be there when your community need you most by responding instantly with Orlo’s live chat feature.
Orlo Insights
Combine the power of Social Listening, Media Monitoring and AI, developed with the Public Sector in mind.
Media Monitoring
Monitor news sites, blogs, forums and online press across the web in real time.
Social Archiving
Archive social media posts with ease, archiving is built in to the Orlo platform as standard.
Scheduling Tools
Use the content calendar to plan ahead and schedule social media posts at peak times to boost engagement.
Secure as standard
As the only community engagement platform built exclusively for the public sector, you can rest assured your data is in safe hands.
- UK Based Servers
- ISO27001
- Cyber Essentials Plus
- GDPR Compliant
- CCS Supplier
Hardeep Johal
Orlo, Chief Technology Officer
Listen to what our customers have to say about Orlo
"Orlo has been critical in our approach to streamlining our social media channels. Conversations are easier to find and sentiment a breeze to track. All that backed up with a powerful but easy to use content calendar has made our community AND content management a real pleasure."
Matt Smart, Social Media Editor, STONEWATER
"Orlo gets my vote! As a customer service tool it is fantastic and we found it invaluable for emergencies such as bad weather, to get the team on message for getting crucial information out quickly."
Carolyne M., Digital Team Leader
"Orlo has been brilliant in developing their offer to the public sector, they are very keen to work with us, really understand our challenges, both strategic and tactical, about how we use their platform, but also the big challenges we’re facing as a sector and how they can really help us overcome those challenges and bring more opportunities to how we communicate with residents, how we understand our communities and how we do our work"
Michael Stringer, Director of Communications, Surrey County Council
"Orlo was that starting point for us to get some building blocks in place so we could really get to know what each platform does, how it operates and what our audiences want to see from us."
Laura H., Social and Digital Communications Manager, Wakefield Council
"Using Orlo has really helped streamline and simplify things for myself and my team. We have eight social media channels in total which are looked after by two teams, so it’s vital that we have a tool that lets us work collaboratively and Orlo provides that, with functions like approving posts, assigning inbox messages and being able to see a full scheduled Content Calendar of all our channels."
Charlotte Burton, Digital Communications Specialist, Birmingham Women’s and Children’s NHS Foundation Trust
Free guides to boost your community engagement
Orlo provides a whole host of resources to make sure our customers are at the top of their game when it comes to using our platform for community engagement. Our guides, webinars, tools and blogs all contain useful insights on how to get the most out of the Orlo platform and level up your community engagement.