# How things have changed since COVID-19

## Watch on demand now

This week, Rich Shilton, Head of Customer Success at Orlo, sat down for a virtual cuppa with Nick Moore, Digital Development Officer at Leeds City Council, to catch up on how things have changed since the COVID-19 pandemic turned the world upside down.

Want to hear how the team at Leeds have been handling 70% more inbound interactions and sent 88% more replies?

### Speakers

#### Nick Moore
Digital Development Officer at Leeds City Council

#### Richard Shilton
Head of Customer Success at Orlo

#### Nick Moore
Digital Development Officer at Leeds City Council

#### Richard Shilton
Head of Customer Success at Orlo

#### Nick Moore
Digital Development Officer at Leeds City Council

#### Richard Shilton
Head of Customer Success at Orlo

**Watch on demand**

## Want to know more?

Take a look at these resources

#### Public sector approach to community engagement 2023

We've taken a look at the state of the nation to see what 2023 has in store for the public sector.

[Report: Public Sector Approach to Community Engagement 2023](/content/library/public-sector-approach-to-community-engagement-2023-report/index.html)

#### Empower customers to self-serve 24/7

Read about how the housing association is deflecting demand by empowering customers to self-serve with Orlo.

[Bromford Customer Story](/content/customer-stories/bromford-housing-chatbot/index.html)

#### How to create social media content that shines

Our guidebook is full of tips and tools to help you with low-cost content creation for your digital channels!

[How to create social media content that shines](/content/library/guidebook-gate-how-to-create-social-media-content-that-shines/index.html)

## See Orlo in action.

Join 400+ public sector organisations already building trust with Orlo.

[Request my demo](/content/request-demo/index.html)